Gilitransfers
Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions about booking and traveling.

Booking & Payment

2 Questions

Simply enter your departure point, destination, travel date, and number of passengers on our homepage. Select your preferred ferry from the available options and proceed to payment.

We accept major credit cards (Visa, Mastercard, AMEX), PayPal, bank transfers, and selected e-wallets.

Booking Engine

3 Questions

Yes, seat availability is refreshed regularly in our system. During peak hours, seats may sell out before payment is completed, so we recommend checking out quickly.

Yes, as long as replacement schedules are available and allowed by operator policy. Please contact support with your booking code to request changes.

Your e-ticket is usually sent automatically to email within minutes after payment verification. If you do not receive it, check spam folders or contact support.

Fast Ferry

3 Questions

Most operators allow 1 main bag and 1 small carry-on per passenger. Limits may vary by operator, and excess baggage can incur additional fees.

We recommend checking in at least 60 minutes before departure for ticket verification and boarding procedures.

For safety reasons, operators may delay or cancel departures. Our team will assist with reschedule or refund options based on the applicable policy.

Taxi Service

3 Questions

Yes, our transfer taxi service includes a professional driver. Self-drive options depend on area coverage and partner availability.

We provide pickups from airports, hotels, ports, and other popular points based on the route options shown during booking.

Yes, you can add your request in checkout notes or contact support after booking. Availability depends on vehicle units and partner inventory.

Tour & Activity

3 Questions

We recommend bringing valid ID, sunscreen, hat, spare clothes, personal medication, and enough cash. Extra items may depend on the activity type.

Some packages include hotel transfers while others do not. Please check each product's inclusion details before checkout.

Yes, if slots are still available and the request is made before the operator's cutoff time. Change fees may apply for selected packages.

Cancellation & Changes

1 Questions

Free cancellations for the Fast Ferry are allowed up to one day before departure, depending on the operator policy. For car rentals, tours, and activities, cancellations are subject to each operator policy.

Still Have Questions?

Our customer support team is here to help you 24/7

WhatsAppEmail Us

How to Book

View

Terms

View

Privacy

View

Routes

View
  1. Home
  2. frequently asked questions