Your online payment for transport service will be processed by Paypal, the world’s most secure online payment processor. In addition, Paypal provides buyer protection system. Buyer can claim their money back if there is a scam or fraudulent action from seller.
If you feel safer to not making payment in advance, we provide payment on departure system. You will only pay once you have aboard on the shuttle transport. We will need to verify your valid arrival information to make sure you are a real customer.
Your online payment for hotel booking will be processed by Agoda, one of the best hotel portals in the world. Agoda provides payment by credit card or Paypal.
GiliTransfers.com team has many years experience and expertise in tourism within the area. The team is well known among fast boat companies. The booking and payment system are never stop developed to meet customer’s satisfactory and trust.
Is there any other fee for fast boat reservation?
Additional fee may occur for overland shuttle service between your hotel and the harbor, if your hotel location is out of free shuttle area. We will announce this fee in advance before issuing the e-ticket. If you disagree with the fee, we will make a full refund your money without any charge (except required fees issued by payment processor to make the refund).
If you are asked for any additional charge on the date by any individual, please contact us.
Is there any other fee for room reservation?
No. Unless you request any additional services, or unless the hotel terms specify otherwise.
Does the credit card holder have to be present at check in?
Would be vary for flight service. Please refer to the terms of each airline.
For ground shuttle or fast boat service, no.
For hotel reservation, please refer to each hotel terms. If you made the payment by credit card through Paypal, it would be unnecessary.
What currency to use to make a reservation?
Our prices are based on Indonesian Rupiah (IDR). If you request an invoice in other currency, we will calculate it based on IDR price.
For hotel booking, the price would be based on each hotel terms.
How do you calculate the exchange rates?
We use Paypal for accepting payment online. Paypal applies lower currency exchange with about 2.5% - 3% lower margin compared with standard exchange rate. Simply said, our price would be 2.5% - 3% higher if it is converted into another currency than Indonesian Rupiah.
I cannot use my credit card to make payment. What should I do?
Please contact us through email (firstname.lastname@example.org) or phone/text at +62-81353304990.
Are taxes included in rate?
For flight service, you may be asked for airport tax on the airport. This is a kind of ‘airport entrance fee’, tough some airlines have already integrated this fee with the ticket.
Why do the prices differ from the last time I checked the website?
For hotel booking or flight booking: it is related to company’s pricing policy to keep their rates on the best shot.
For our fast boat fare: Our price is quite stable and is rarely changed, but we use the currency exchange live feed from third party which may changes several times a day.
How to book a hotel room through this website?
On the Hotel Booking form, select hotel location, check in date, and how nights you want to stay, and then click Continue. On search result list you can select a specific hotel or click the Area / City for more hotel options. Once you see a specific hotel page you can select the room, number of rooms, and also preferred currency on the top right corner of the room table. Click the photo of the room to see more detail about the room. To book a room, click Book It button and follow the rest steps.
What should I do after making a reservation?
Once you’ve completed the form and made the payment you will receive a confirmation email about your reservation. On the next minutes you will receive a fast boat ticket / hotel voucher. You may print the ticket / voucher and use it for check in. Please note that we always manually check for each fast boat reservation to examine your pickup / drop off location and flight connection if any. We do this check on normal work hours (05.00 AM – 10.00 PM local time), so if you make the reservation during off hours you may receive the ticket in the next few hours.
What should I do if I don’t receive email confirmation for my hotel booking?
Please check your spam (junk) folder in your email account. If you still can’t find it, please contact us through email or contact form on this website.
How long I should wait for hotel voucher after I made the payment?
It normally takes 1 – 15 minutes before you get the hotel voucher.
Is breakfast included in rate?
Normally Yes. Unless otherwise specified on the hotel detail or terms.
Can I change the dates of my booking?
Yes you can. Unless otherwise specified on the hotel detail or terms.
Can I cancel the room booking?
Yes you can. Unless otherwise specified on the hotel detail or terms.
What is the cancellation policy for room booking?
You can read Agoda’s cancellation policy.
How to book a combined transfer by flight?
You can book the flight directly on the airline’s website. We can help you on grounding service (Hotel in Bali to Bali airport, Lombok airport to hotel in Gili / Lombok).
If you meet any problem to book the flight directly, we can help you to make the reservation.
You can read the complete guide to make the combined transfer by flight here.
Can I change the dates of my transfer?
You can (and have to) change your flight dates directly to the airline. If you are not able to do so (e.g. you are still in overseas) we can help you to handle this with additional fee.
For the shuttle service, please inform us the dates change at least 3 (three) days prior to depart. Changing the dates within three days may cause any penalty fee.
Can I cancel my trip?
You can (and have to) cancel your flight trip directly to the airline. If you are not able to do so (e.g. you are still in overseas) we can help you to handle this with additional fee.
You can cancel the shuttle service to us. The cancellation policy will be applied.
What is your cancellation policy for this transfer?
Flight cancellation may refer to each airline.
For the shuttle service, cancellation within 7 – 3 days prior to departure will be charged 25% of the transfer fare. Cancellation within 48-24 hours prior to departure will be charged 50% of the transfer fare. Cancellation less than 24 hours prior to departure will be marked as no-show and is charged 100% of transfer fare.
How to book a fast boat ticket?
Simply fill out the form on the right side of this website and follow the step-by-step of reservation. An e-ticket will be sent to your email shortly after you finished the form.
If you don’t want to use the form and prefer to write us an email or text, you can do so. We will reply your message promptly.
What should I do after making a reservation?
Once you’ve completed the form and made the payment you will receive a confirmation email about your reservation. On the next minutes you will receive a fast boat ticket / hotel voucher. You may print the ticket / voucher and use it for check in. Please note that we always manually check for each fast boat reservation to examine your pickup / drop off location and flight connection if any before confirm an e-ticket. We do this check on normal work hours (05.00 AM – 10.00 PM local time), so if you make the reservation during off hours you may receive the ticket in the next few hours.
What should I do if I don’t receive confirmation email for my booking?
How long I should wait for the fast boat ticket after I made the payment?
We will manually check your reservation to make sure your trip will be good (we review your hotel location and flight time if any). If everything is good we normally send the ticket in less than a minute. Please understand we currently work on local normal working hours. If you make the reservation during off hours we may send the ticket on daytime. Our working hours is 05.00 AM – 10.00 PM. Our time zone is GMT+8.
What if I have specific requirements or special needs?
Please contact us to inform your special requirements or needs.
Can I change the dates of my fast boat trip?
Can I cancel my fast boat trip?
The cancellation policy is applied. Please see our Cancellation Policy.
What is your cancellation policy for fast boat transfer?
For fast boat reservation, please refer to our Cancellation Policy.
Is there any airport in Gili island?
No. There is no airport in any of Gili Island. The nearest airport is Lombok airport (Bandara Internasional Lombok in Praya. Code: LOP).
How to reach Gili Island from Bali by flight?
Take a domestic flight from Bali airport (Ngurah Rai airport in Kuta, Code: DPS) to Lombok airport (Bandara Internasional Lombok in Praya. Code: LOP). Then take an overland shuttle from Lombok airport to Teluk Nara jetty (if you want to use a charter boat) or Bangsal harbor (if you want to use public boat). Then take a boat trip to Gili island.
We can help you to arrange all transports from your very single step out of hotel in Bali, to the nearest beach point of your hotel in Gili island (note that most hotels in Gilis are beach side as the islands are very tiny).
What is fast boat?
Fast boat in this area refers to a medium size, fiber made vessel with capacity of 30 – 90 seats, powered by 800 – 2000 HP engines. There is also upper deck where people can sit while enjoying the outdoor scenes and wind instead of sitting on the cushion at lower deck, and also a toilet.
Fast boat runs at about 30 knots, giving the transfer time between Bali and Gili/Lombok around 1 hr 15 minutes (fast run, normal condition, via Padangbai harbor) or 2 hours (fast run, normal condition, via Sanur or Serangan harbor).
Which boats go to Gili Meno?
No fast boat goes directly to Gili Meno. All fast boats stop at Gili Trawangan, Gili Air, and Lombok. This is because the beach on Gili Meno is a bit shallow that fast boat cannot landed there, and due to lack of visitor amount to Gili Meno.
To reach Gili Meno by fast boat, passengers should be transferred by a small hopping boat (either public boat or charter boat) once the fast boat landed.
If you want to go to Gili Meno, please inform us so we can arrange the complete transfer for you (not applicable for hopping by public boat, as the only way to get the public boat is by purchasing ticket on location).
Which are the most suitable boat and harbor for me?
It depends on where your hotel location in Bali is and what is your trip preference. If you are staying in South or West Bali then Serangan harbor (Bluewater Express) or Sanur harbor (Semaya One or Scoot) are the closest land distance, but longer sea trip (about 2 hours 30 minutes). If you are staying in Ubud or South East Bali then departing from Padangbai (Ocean Star, Wahana Gili Ocean, Gili Gili, Marina Srikandi) has closer overland distance and also shorter sea trip (about 1 hour 30 minutes). If you stay in Amed you the most suitable is departing from Amed beach (Kuda Hitam Express). If you only want to go to Nusa Lembongan then your chance is only departing from Sanur harbor (Semaya One or Scoot).
How to get to the harbor from my hotel?
We provide shuttle service to transfer you between the hotel and the harbor. This shuttle is free for certain areas, or with additional charge if out of coverage areas.
Do you offer airport transfer?
We offer the transfer between the airport and fast boat harbor. The airport transfer may free or require additional fee based on the arrival / departure schedule. We will inform you immediately if there any additional fees.
Who run this website?
This website is provided by GiliTransfers.com team to facilitate travelers to move among Bali – Nusa Lembongan – Gili Island – Lombok Island, either by fast boat transfer or combined overland transfer ( car transfers ).